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Tuesday, September 29, 2009
Should airlines let passengers make calls via Wi-Fi?
Unsure of how his action might be received by others, the Tacoma resident says he spoke discreetly. But soon, he says, flight attendants were leaning over, asking for a demonstration on how to make calls on their mobile phones. "They were saying, 'Wow this is great. We have to check our schedule, and we couldn't do that before,' " says Flessing, who flies often for his job as a communications executive for the non-profit relief organization World Vision.
Flessing wasn't making a conventional cellphone call. He was using Truphone, which allows smartphones to use wireless, or Wi-Fi, connections to make calls. The technology is known as Voice over Internet Protocol or VoIP. Flessing also booted his laptop and videoconferenced with his brother using Skype, another VoIP application. He turned his computer to face the window so his brother could see the clouds. "My brother says, "How are you doing this?' "
It's a question that domestic airlines will have to answer with more clarity if they plan — as they say they do — to block phone calls during flight now that Wi-Fi is accessible on about 600 planes in the USA and passengers can talk online as Flessing did.
It's a controversial issue that's triggering fierce debate among travelers, airlines and regulators. Federal regulations prohibit in-flight cellphone use — but not Internet-based phone calls — lest they interfere with flight operations and create congestion in ground cell towers. A bill in Congress seeks a similar ban on all in-flight voice communications by passengers.
It's all the more controversial because airlines in Europe, Asia and the Middle East allow calls and have even taken it a step further by introducing pay-by-minute cellphone service using satellites.
Americans are split about in-flight mobile phones, a survey by the Department of Transportation's Bureau of Transportation Statistics found. About 45% said cellphones should be banned on aircraft. About 40% said they should definitely or probably be allowed if they don't pose a safety threat, according to the survey, which queried about 1,000 households.
A chief concern is the in-cabin noise level. Some fear that people may carry on long conversations on their cellphones. And people generally talk louder on cellphones because they can't hear their own voices — unlike on landlines, which have a device that amplifies your voice and replays it through your earpiece.
Ban on talking isn't ironclad
Although in-flight Internet is provided by third-party vendors, U.S. airlines make their own decisions on Wi-Fi phone use.
Currently, two companies in the USA offer in-flight Internet service: Chicago-based Aircell and California-based Row 44. Both companies say the airlines have asked that Internet-based phone calls be blocked.
But Flessing isn't alone in discovering that this ban is hardly ironclad. Many fliers have blogged about their experience of Internet phone calls, even as airlines say they have the technology to block it.
"(Passengers using VoIP calls) is such a minute percent of people," says John Happ of Aircell. "It has a particular footprint. We can snuff it out."
Still, Happ says it's a "cat-and-mouse" game that entails trying to keep up with new software makers and passengers who can bypass the ban. "It's an ongoing process."
Frederick St. Amour, a business development executive at Row 44, says travelers making Internet phone calls "create competition for bandwidth" that could result in slower speed for other passengers. Airlines could even consider charging for Internet-based phone calls because the service demands extra bandwidth, he says.
Flessing says he experienced no trouble in using Skype during his flight and had no image interruption during the video call to his brother. But, "I think I may have been the only one using" Wi-Fi, he says.
Passengers overseas are talking
Other countries aren't so prudish about in-flight cellphone use.
The Geneva-based firm OnAir and the London-based vendor AeroMobile now offer technology to several international airlines that uses satellites to beam voice transmission to ground cell towers.
Emirates became one of the first airlines to offer cellphone service when it installed AeroMobile's technology in March 2008. It's now available on about 50 Emirates aircraft, says Steve Double, an AeroMobile spokesman.
Malaysian Airlines is another customer testing it, and "about half a dozen other airlines" will announce the service in "the coming weeks," Double says. The service costs about $2 a minute, not including any out-of-country charges imposed by the user's wireless carrier.
OnAir has installed its equipment on about 55 aircraft operated by several carriers, including Ryanair, Kuwait-based Wataniya Airways and Royal Jordanian. Air France tested its system for several months but has no plans to continue it. Other airlines that have signed on with OnAir for future deployment include Air Asia, British Airways, Hong Kong Airlines, Kingfisher, Qatar Airways and TAM.
Row 44 says it will provide cellphone service to Norwegian Air Shuttle, a regional carrier in Europe, early next year.
The social and etiquette concerns that perplex Americans haven't been a major issue abroad, says OnAir CEO Benoit Debains. None of OnAir's client airlines imposes a time limit on conversations, but an average call lasts two minutes. "There is kind of an etiquette built up," he says.
Back in the USA, Flessing says he didn't think his fellow passengers were upset about his calls on his recent American flight. His seatmate, an off-duty flight attendant, was curious and encouraged him to test Skype. Other passengers on his row also "were peeking over" out of curiosity.
"I'm very cautious about that," he says. "I had my hand around my mouth. I used a video headset."Supreme ClienteleCarmelo Rivera
Delta to Turn JFK Tower Pink for Breast Cancer Awareness
Delta Air Lines will kick off its fifth year of support for the Breast Cancer Research Foundation (BCRF) on Sept. 29 by lighting the New York-JFK air traffic control tower in pink and honoring breast cancer survivors with a live in-flight performance by Hard Rock International PINKTOBER Ambassador Melissa Etheridge. Delta will be joined by Etheridge, BCRF, and representatives from The Port Authority of New York and New Jersey at 5 p.m. EDT, Sept. 29 to light the exterior of the New York-JFK air traffic control tower in pink. Immediately following the lighting ceremony, Delta will host a charter flight for employee breast cancer survivors aboard its signature "pink plane" from JFK to Washington D.C.-Reagan National Airport. While in flight, Etheridge will perform a special acoustic rendition of her hit single "I Run for Life."
"It is inspiring to our employees and customers to become increasingly involved in raising awareness and funds for this important cause," said Joanne Smith, senior vice president of In-Flight Service. "Launching this year's breast cancer awareness campaign in New York continues our growing support and presence in the city. After 'painting' JFK's control tower pink, having Melissa perform in-flight will be an emotional, heartwarming experience."
Delta's "pink" flight between New York and Washington is the first in a series of activities planned throughout October to commemorate Breast Cancer Awareness Month. Thousands of Delta flight attendants will don pink t-shirts and pink versions of the airline's red dress to offer pink lemonade to customers for $2 on flights worldwide, with net proceeds benefiting BCRF. Co-branded Delta and BCRF pink products, including pink luggage tags, tumblers, aprons and pens, also will be available beginning Sept. 15 at www.deltashop.com for $2-$16 to benefit BCRF.
Delta's pink-and-white Boeing 757 aircraft, the "pink plane," featuring BCRF's trademarked pink ribbon logo on the tail of the aircraft and adjacent to the boarding door, first took flight in 2005. Since then, it has flown throughout the U.S., Latin America and the Caribbean to generate awareness for the cause. In that time, Delta has raised nearly $1.5 million for BCRF through donations from customers, employees and The Delta Foundation, the airline's charitable organization. The donations have funded the work of five researchers dedicated to the mission of achieving prevention and finding a cure for breast cancer. For more information, call 866-FIND-A-CURE or visit www.bcrfcure.org
Monday, September 28, 2009
Bag fees creep onto overseas flights
Fees to check bags on international flights are creeping in and may be here to stay. In the past three months, all the big U.S. carriers have added $50 fees to check a second bag on flights to Europe. Delta and Continental are charging second-bag fees for flights to Latin America, too.
Airlines had already gone a similar route with domestic bag fees. United Airlines started with a fee to check a second bag last year, and other carriers followed. The wave of international bag fees got started July 1 when Delta began charging to check a second bag between the U.S. and Europe.
By limiting baggage fees to domestic flights, the U.S. carriers left out a huge chunk of their traffic. More than half of Continental's traffic this year has been international. At Delta, which started the move toward international bag fees, almost 39% of its traffic is international.
So far, the U.S. carriers don't charge bag fees on most Asian routes. That will likely change. And charging to check the first bag on international flights is a revenue opportunity that might be too good to pass up.
"Yes. Of course baggage fees will spread worldwide to include even the first bag," said Jay Sorensen, an airline consultant who has studied and written about the carriers' so-called ancillary revenue.
"I think baggage fees will be the most widespread of the a la carte fees, because they truly are optional," he said. "You don't have to check a bag."
Sorensen said U.S. carriers will run into trouble charging fees on codeshare flights, where a ticket on, say, fee-charging Delta, might have been sold by partner Air France, which checks two bags for free.
Airline fares have fallen sharply in the recession, and many in the industry have argued that fees are basically a way to make up some of the shortfall. Luggage is expensive to handle and its weight makes the plane burn more jet fuel, so it makes sense for that service to cost something, the thinking goes.
Delta originally said it would charge a second-bag fee on all international flights, not just those to Europe. Its announcement in April said it hoped to collect $100 million a year if the new fee went worldwide. It scaled back that plan to just Europe after other carriers didn't match it. Delta declined to make an executive available to talk about the fee.
Joe Brancatelli, who runs the business travel website JoeSentMe.com, said European airline customers are much more used to paying fees, whereas Asian airlines have maintained a more full-service approach, even in coach. Through August, United and Delta (with its Northwest subsidiary) carried the most traffic to Asia, while Delta and American were the biggest U.S. carriers to Europe.
The new fees are coming from a shrinking number of travelers. Traffic between North America and Europe on all airlines fell 12% to 25.4 million travelers through the first half of this year compared with the first half of 2008, according to the International Air Transport Association.
Travelers pushing baggage carts out of the international arrival section at Minneapolis-St. Paul International Airport generally felt the same way about international baggage fees as they would about an overeager customs officer.
"It does concern me, because I travel a lot doing mission work, so a lot of times I have full luggage," said Sammy Wanyonyi, an evangelist from Victoria, Minnesota. His gear includes cameras and lots of clothes for his trips to East and Central Africa.
When he left Minneapolis, he was told he could check up to 70 pounds (32 kilograms) in each bag. But traveling back from Nairobi, on another airline, the limit was 50 pounds (22.7 kilograms) — which nearly put him and two other short-term missionaries he was traveling with in a bind until the airline waived the extra fees.
"The most disconcerting thing is it seems like each place has its own rules," he said.
Jerry and Lori White are already experienced at dodging baggage fees on domestic U.S. flights. They live in Saudi Arabia but come back to the U.S. once a year for a month or so. While they're here, they leave their luggage with family while they fly between Minnesota and Texas and other stops to avoid paying baggage fees. They may have to get craftier to avoid the fees coming back from Saudi Arabia, though.
After getting off a flight from Amsterdam for this year's trip, Jerry White said they'll be even choosier about which airlines they fly if the U.S. carriers expand baggage fees to more international flights.
"We hate to fly the ones that only allow one bag," Lori White said. "It's not worth it. We won't fly American for a lot of reasons; one of them is the bag fees."
The international carriers are not alone in exploring new things to charge for. Southwest Airlines Co., which flies only in the U.S. and still doesn't charge baggage fees, began charging $10 to reserve a spot in the boarding line. A better spot in line has value because most Southwest passengers get their seats on a first-come, first-served basis.
Southwest said when it launched the "Early Bird" program that it hoped to raise perhaps $75 million a year in new revenue. The trick will be selling the spot in line without annoying regular customers, as well as "Business Select" customers who still get to be first in line but might settle for the cheaper "Early Bird" approach instead.
Kevin Krone, Southwest's vice president of marketing, said they don't expect Business Select travelers to buy the Early Bird passes instead. As for traditional Southwest fliers back in the line, "we don't anticipate that large enough numbers of people will take advantage of it that it will ultimately impact the boarding experience for those that don't purchase it," he said.
Three ways to avoid the newest travel 'gotcha'
He thought wrong.
When he checked with the airline, it claimed he had no miles.
"My balance was at zero," he says. "It turns out that even though I used to have points with no expiration date, Delta had made changes to its program, and because of inactivity on my account, my points were deleted."
Why hadn't the airline told him? A company representative explained that Delta had gone "green" and stopped sending customers account notifications by mail. How about a friendly warning? No, a Delta agent said, adding that it was Miller's responsibility to keep up with the program rules.
"I feel like our dream anniversary has been shattered," says Miller, who lives in Albuquerque, New Mexico.
Delta is by no means the only airline, or for that matter the only travel company, to do this. One of the travel industry's favorite new tricks is waiting to tell you about onerous new terms until it's too late -- whether you're trying to modify a reservation or redeem your loyalty points. This kind of late notification seems to benefit only the travel company, never the traveler.
Perhaps the most accomplished at this troubling new practice are airlines. They like to play what my colleague Janice Hough calls the "expiring mileage game."
Hough, who is a travel agent, recalls the case of two clients who lost their miles on American Airlines, more or less the same way as Miller. "Only after they lost the miles did they get an e-mail asking if they wanted to take advantage of a limited-time offer to reinstate the miles for 1 cent per mile plus 7.5 percent tax and a $30 processing fee," she says.
I asked Delta about Miller's case. Katie Connell, an airline spokeswoman, said Miller could have avoided his account deletion by signing up for e-mail notifications from Delta's SkyMiles loyalty program. Connell fixed Miller's account "as a goodwill gesture," adding that this was "definitely a great opportunity to reiterate how important it is for our customers to keep their SkyMiles information current."
Whether these "gotchas" are an intentional new policy adopted by travel companies to increase their revenues -- or decrease the number of outstanding frequent flier miles -- or just a case of a few careless travelers being on the wrong side of a new rule, is debatable.
But you can avoid late notices. Here's how:
1. Assume nothing
That's a lesson Lena Mandala learned when she tried to buy business-class tickets from New York to Milan, Italy, using American Express rewards points on Delta Air Lines.
"In the past, this would be an 80,000- to 90,000-point ticket," she told me. "Now I'm being charged 200,000 points."
The revelation came as a shock to Mandala, a frequent flier. Travel companies probably count on you making assumptions such as hers -- otherwise they would warn their customers that redemption levels had more than doubled. But no. They wait until they've selected their seats (or worse) before springing the surprise.
2. Double-check your terms
Deborah Novak-Godden, a travel agent based in Chicago, Illinois, booked three airline tickets for her clients through a ticket consolidator (a company that buys tickets directly from airlines and resells them to travelers and agents at a discount). The wholesaler claimed the tickets were refundable. "But three days before their departure, I found out that the ticket was nonrefundable," she says.
Checking with the airline would have confirmed the terms of the ticket, and allowed her clients to make an informed decision about buying them. The problem is that there's no requirement that the full-ticket tariff -- the rules governing the use of the ticket -- be disclosed in a meaningful way. You have to ask for it.
3. Read all the fine print
Geraldine Smith wishes she had before buying tickets from London, England, to Seoul, South Korea, on Lufthansa. But then the miles to which she believed she was entitled never showed up in her account.
"After numerous attempts to get credit for the miles, I was told we had paid 'too little' for the tickets," she says. "I had never been given that information before we purchased or traveled. This would have been a lot of miles for each of us, so we were very upset to learn this after the fact."
Travel companies don't volunteer such details when you're booking a ticket or hotel room. Only later, when you try to collect award miles or change your reservation do they say, "Oh, did we forget to mention...?"
Bottom line
Expect a surprise the next time you travel. Talking directly with the airline, car rental company or hotel -- and reviewing the contract -- will only get you so far.
Travel companies should clearly disclose all relevant terms right up front. No surprises.
At times like this, when travel spending has plummeted and companies are trying every trick in the book to make an extra buck, this "gotcha" strategy appears to be gaining in popularity. Why? Largely because people aren't protesting them loudly enough. They feel they've gotten such a deal, what's a few extra dollars?
But what happens when prices go up again, and travel companies feel as if they can continue broadsiding their customers at every turn? Worse, what if the government looks the other way while they do it?
We probably won't have to wait long for the answers.
Looking for a Wi-Fi hot spot? Try 10,000 feet up
An American Airlines passenger uses Wi-Fi to access the Internet during a flight.
A number of domestic airlines have recently begun offering Wi-Fi Internet access aboard planes, and other airlines say they are working toward making it happen.
"This is the year" for Wi-Fi on planes, said Jack Blumenstein, president and CEO of Aircell, whose Gogo® Inflight Internet service provides access on Delta Air Lines, American Airlines, AirTran and Virgin America flights, and will begin testing on United flights later this year. Gogo is installed on more than 200 commercial planes, and Blumenstein said he expected 1,200 aircraft to have Gogo capability by the end of 2009.
For now, Wi-Fi on domestic carriers' planes is limited to flights within North America. Gogo, which operates by transmitting signals from ground-level towers, functions across the United States and up to about 300 miles offshore. The company's access will cover the entire continent within a year or two, Blumenstein said.
Row 44, which uses satellite technology to provide connectivity to Southwest Airlines and Alaska Airlines, already covers much of North America and will roll out trans-Atlantic and European service in the third quarter of this year, said the company's CEO, John Guidon.
Neither company would release the exact cost of turning airplanes into Wi-Fi hot spots. But Blumenstein said Aircell managed to equip a plane for "substantially" less than $100,000. Row 44, which bills itself as the "industrial-strength solution" to airplane connectivity, costs hundreds of thousands of dollars per plane, Guidon said.
Another company, LiveTV, is a subsidiary of JetBlue that provides free e-mail and messaging aboard flights but doesn't offer open Web surfing. LiveTV, which uses air-to-ground technology, provides the service on select JetBlue flights and also is working with Frontier Airlines on offering Internet access aboard its planes.
The Wi-Fi venture has the potential to be "very profitable," said Harlan Platt, an airline industry expert and professor of finance at Northeastern University in Boston, Massachusetts.
"Normally, air carriers rush to purchase capital equipment that raises their cost but doesn't raise their revenue. ... This is actually a revenue-producing tactic. And it's a good one because it's providing value to the passenger and it's creating incremental revenues for the airline," Platt said.
Aircell, which shares its revenue from Gogo with the airlines, charges $9.95 for flights under three hours, $12.95 for flights longer than three hours and $7.95 to use a Wi-Fi capable handheld device for any flight length. Passengers can begin using the service once the plane reaches 10,000 feet. If the plane remains in flight for longer than three hours as part of a delay, passengers do not pay the higher fee, Blumenstein said.
Platt believes that business model will evolve to entice more passengers to use it.
The size of those fees could result in "a whole segment of the market that they're not going to capture," said Platt. The airlines will maximize their profits by convincing more passengers to use the system with a lower price, he said.
Platt predicted Aircell and the airlines would create a second tier of service, which would be less expensive but with fewer capabilities. He compared the strategy to airlines' price-reducing tactics to avoid empty seats on planes.
As Aircell and Row 44's services expand, LiveTV is monitoring passengers' usage to gauge how to move ahead with its own business model, said Mike Moeller, vice president of sales and marketing for the company.
"Yes, broadband is coming. We're sitting there asking, 'Who pays? Is it the airlines or the customers? And what will they pay? What is the right technology? ... When does all of this happen?' We're in weird economic times," Moeller said.
As for the possibility of passengers offending their seat-mates by surfing for inappropriate content, Blumenstein said nine months of Wi-Fi availability on American yielded no such incidents. Still, airlines including American, Delta and United have requested screening for potentially offensive content, he said.
On the other hand, Alaska Airlines, which uses Row 44, does not plan on using the company's content-blocking capabilities. Instead, flight attendants will follow standard protocol for objectionable material -- they'll ask passengers to stow it away, said Bobbie Egan, an airline spokeswoman.
Here is what major U.S. airlines offer, and what is coming up:
El Morro: History written on stone
But the softness of the rock that allowed names to be chipped into the cliff at El Morro National Monument also is letting those signatures erode — jeopardizing the history the park is meant to protect.
Over the years, officials have reattached fallen inscriptions, developed grout to keep moisture out of cracks and experimented with coatings to prevent signatures from wearing away.
El Morro — Spanish for headlands — became a stopping point because of its reliable water, a pool fed by runoff from the cliff.
Hundreds of travelers left their names — some famous; others with stories behind them.
"All those things together make them historic," said Steve Baumann, archaeologist at the northwest New Mexico monument.
"Pasa por aqui," wrote provincial governor Don Juan de Onate in 1605, "passed by here."
Onate's inscription, one of the earliest, partially covers one of the prehistoric American Indian petroglyphs also carved on the rock.
Don Diego de Vargas, who led the Spanish reconquest of New Mexico in 1692 after a Pueblo Indian revolt, signed his name that year, saying his conquest was "for the Holy Faith and for the Royal Crown ... at his own expense."
Twelve-year-old Sallie Fox — who came through in a wagon train — wrote her proper name, Sarah, in 1858.
The deeply incised, printer-like inscription of "P. Gilmer Breckinridge, 1859 Virginia," is marred by a chip biting into the C in his last name and edging up to the 9 in the date.
Breckinridge came through El Morro with 25 camels from a short-lived Army experiment. He would later resign, join the Confederacy and die in the Civil War.
The same expedition included "E. Pen Long, Baltimore," who left a large signature in flowing, perfect old-fashioned script.
The group, doing reconnaissance, "had all kind of tools with them for marking features on the landscape for mapping purposes," Baumann said. "They would have been well-equipped to make some nice inscriptions."
Although the expedition was in 1857, Breckinridge didn't carve his name until another trip in 1859.
He wasn't the only person to visit El Morro more than once.
"That's the case with Onate," Baumann said. "He was here three times before he left his name."
Artist R.H. Kern carved his name in 1849 and 1850.
Kern and Army Lt. J.H. Simpson, the first English signatures, recorded that they "visited and copied these inscriptions, September 17-18, 1849." They misspelled inscriptions, leaving out the "r."
The largest concentration of signatures comes at the rock's north point, where a ledge — now mostly eroded — made it easy to write up high. Inscriptions range from Spanish explorers to employees of the Union Pacific railroad in the 1860s.
Park officials removed some inscriptions in the 1920s, deciding anything carved after the monument's establishment in 1906 was graffiti.
The effort didn't get everything. A cove closed to visitors has Army inscriptions dated around 1907.
El Morro has been working with the University of Pennsylvania on preservation since the early 1990s. The latest phase will produce a conservation plan next spring.
The park is "not a museum artifact you can put under glass and keep from changing," said associate professor Randall Mason, who teaches in the school's graduate historic preservation graduate program.
The rock's condition, the soil, the affect of water and the landscape have been studied but "what's missing is what connects all those aspects and the dynamics between them," he said.
Preservation efforts aren't new. In 1926, El Morro's manager experimented with different coatings over the word "colorless" he'd carved on a boulder.
Nothing works completely, Baumann said.
"It's hard to calculate what's going to happen in 50, 100 years," he said. "You try and do something that you think will last, will help at the time and will continue to last and will do as little harm as possible. Ideally, something reversable."
In places, sandstone has split, allowing water in. Insect burrowing is a threat, as is sandstone disintegration and clay washing out, draping over inscriptions.
Even the famed pool could be damaging inscriptions around it. The pool was 11 feet deep (3.4 meters deep) this month, but its depth was closer to 3 feet (91 centimeters) in previous centuries, probably with a sandy beach that let people get close to carve, Baumann said.
"One of the unfortunate consequences of raising the pool is that it appears to have affected these inscriptions, that it seems to have accelerated their deterioration," he said.
When a ranger who worked at El Morro around the '40s returned, he "looked around the pool and said, 'My God, what happened to the inscriptions?' So that fast, we saw some change," Baumann said.
Since 2006, the Center for Desert Archaeology in Tucson, Arizona, has used a laser to scan inscriptions, offering much more detail than photographs. Recent scans can be superimposed on earlier ones, highlighting changes.
It's allowing park officials to assess the rate of erosion for the first time.
"That's a question we want to get at ... how fast are they eroding at different places," Baumann said.
Then there's graffiti — up to 40 incidents a year. This year was particularly bad, with 11 in June alone. Graffiti is a violation of the Archaeological Resources Protection Act and carries stiff fines.
A sign by Inscription Rock warns: "It is unlawful to mark or deface El Morro."
"What we're trying to do is preserve this as it was, historically," Baumann said. "And a lot of other inscriptions that occur now — graffiti — it sort of detracts from that historic feel."
Puerto Rico Gets Ready for Hotel & Tourism Convention
The Puerto Rico Hotel & Tourism Association's (PRHTA) Convention begins Sept. 30 with a focus on stakeholder and community commitment. The 23rd annual convention will take place at the Puerto Rico Convention Center from Sept. 30 through Oct. 2. "Tourism is changing, both in Puerto Rico and across the globe," said Clarisa Jiménez, president of PRHTA. "In past conventions we have emphasized that we must work as a team to offer excellent service to our visitors. We are now highlighting that tourists are indeed everyone's responsibility -- not just of tourism industry professionals but also of the entire community." Under the slogan "Tourists: Everyone's Responsibility," the convention once again includes a casino convention with seminars specifically tailored to this sector, which attracts hundreds of millions of dollars annually to the local economy, as well as many other workshops and sessions designed to improve quality of service. They include professional improvement, the sharpening of casino skills, an exhibition of products and services, and awards for the best professionals in the tourism industry.
This year's convention will offer 38 seminars with local and international speakers tackling areas such as services, sales, marketing, human resources and etiquette. The parallel trade show will feature 140 exhibitors showcasing their goods and services to the hospitality industry as well as culinary competitions and demonstrations from the best chefs and restaurants of Puerto Rico. More than 2,500 delegates from the hospitality and casino industry are expected at the convention, including stakeholders from the Caribbean region. For more information, call787-758-8001 or visit www.prhta.org/convention.php.
Travel Industry Leaders Push to Open Cuba to U.S. Visitors
NTA President Lisa Simon, CTP, joined U.S. Rep. Sam Farr (D-Calif.) and other partners supporting the Freedom to Travel to Cuba Act for a Sept. 21 New York media blitz. Farr and Simon were joined by USTOA President and CEO Bob Whitley, and Geoff Thale and Angelica Salazar with the Washington Office on Latin America, a human rights organization supporting normal relations with Cuba, including the lifting of the travel ban. The Freedom to Travel to Cuba Act (HR 874, S 428) was introduced on Feb. 4, in the Senate and on Feb. 12, in the House of Representatives. Its passage would allow Americans to legally travel to Cuba. Simon said NTA supports the Freedom to Travel to Cuba Act because Americans should have the freedom to travel to all destinations. Cuba is currently the only country Americans are banned from visiting. Because Cuba is a new destination that is very intriguing to travelers, tour operators will have the boost of new product to offer.
Farr called the opening of Cuba a "shovel-ready project," referring to the fact that once the travel restrictions are lifted there will be an economic boost "because we can immediately put people to work." When asked when he felt the ban would be lifted, Farr said he felt it could be done this year. He pointed to the collaboration of the Sept. 21 media trip as a positive sign, saying it's significant that the travel community, the lawmaker and the human rights equation were joining forces to advocate for opening Cuba as a destination. The group held interviews and meetings with editors and journalists. For more information, visit www.NTAonline.com.
World's Largest Doubletree Resort Debuts in Orlando
The Doubletree Resort Orlando-International Drive raised its flag last week to commemorate its official debut following a $35 million dollar makeover. Spanning 28 acres, the 1,094-room hotel is the largest property in Doubletree’s worldwide portfolio. Located at 10100 International Drive, the landmark resort sits in the heart of Orlando’s thriving tourism corridor. Doubletree Resort Orlando-International Drive, formerly the International Plaza Resort and Spa, is two minutes from the Orange County Convention Center and within walking distance of SeaWorld and its new Aquatica water park. The property is also minutes away from Orlando International Airport and Central Florida’s world-class attractions, shopping and dining. The completely renovated hotel features a Balinese-inspired theme with contemporary, dark-wood furnishings and Indonesian design accents set against a lush, tropical landscape.
The Doubletree Resort Orlando-International Drive offers something for every guest, from richly appointed guestrooms and sparkling, palm-tree-lined pools to majestic ballrooms and catering and event planning services. Amenities include three pools; three dining options, including a full-service restaurant and outdoor eateries; casual upscale bar; 60,000 square feet of flexible event space; state-of-the-art fitness center; business center; children’s game lounge; and more. The new Doubletree Resort Orlando-International Drive is owned by New York-based UrbanAmerica, a minority-controlled, real estate private equity firms. Pyramid Hotel Group, LLC, a Boston-based full-service hotel management and advisory company, manages the property. Now through select dates in December, the Doubletree Resort Orlando-International Drive will offer Grand Debut rates starting from $69 to $149. Some packages will include breakfast daily and modified American Meal Plans. In addition, to welcome the members of the Hilton brand loyalty program, HHonors, to the newest and world’s largest Doubletree, the property will extend double points based on qualified rate plans, over select dates, through Dec. 22, 2009.
The resort’s 1,094 guestrooms are available in three distinct floor plans, ranging from Resort Guestrooms, Tower Accommodations and Premium Accommodations to more than 20 suites ranging from junior, one- and two-bedroom configurations to the property’s Premium Suites that include a spacious, 700-square-foot two-bedroom suite with plush living and dining areas and with galley area with granite countertops. Guestrooms welcome with comfy Doubletree Sweet Dreams bedding and luxury linens, and dark wood desks with large work areas. Among the high-tech amenities are 32-inch flat-screen television, iPod-ready clock radio and high-speed wireless Internet access.
Designed for couples and families, each of the Resort’s Premium Guestrooms features a kitchenette with microwave, coffeemaker and in-room mini-refrigerator. Contemporary bathrooms have mosaic glass tiling, brushed stainless steel accents and sliding bamboo panels. Select premium guestrooms also feature hardwood floors. Premium Guestrooms are available as well in double or king accommodations. Doubletree Resort Orlando-International Drive houses three dining options, including the casual full-service Bamboo Grille, serving breakfast buffets, lunch and dinner daily. Featuring American cuisine with an Asian-fusion twist, the 270-seat restaurant features artistic lighting elements, high-backed chairs and multiple seating tiers. Guests can also dine al fresco on the sunlit, outdoor terrace. For on-the-go fare and sweet treats, Max’s Deli offers breakfast pastries and Starbucks Coffee, as well as sandwiches, salads, a children’s candy bar and more. Visitors enjoy tropical drinks poolside at Red Parrot Bar or relax and mingle in the contemporary Bangli lounge, featuring stylish décor, wall-mounted plasma TVs and a custom-designed bar set beneath a massive Capiz shell chandelier.
For Orlando’s meetings industry, Doubletree Resort Orlando-International Drive offers 60,000 square feet of indoor and outdoor event space, ranging from grand ballrooms to covered garden verandas. Each state-of-the-art meeting facility is equipped with the latest business services and amenities. The Oceans Conference Center in the main building of the resort totals more than 20,000 square feet of function space, with the largest ballroom on property at 12,000 square feet. Close to the restaurants and lounge, the Oceans Conference Center caters to groups of up to 1,000 guests. For more information, call Supreme Clientele Travel 407-413-9578
More Airlines Adding $10 Holiday Surcharges
Sunday, September 27, 2009
How to handle online travel purchases gone bad
Schlossberg, a software consultant who lives in Antwerp, Belgium, thought it was a simple misunderstanding. "After all, I had purchased, paid and received a confirmation from the site," she says.
But that's not the way eDreams saw it. "Unfortunately, your ticket fare expired when we tried to issue your booking and the fare went up in 251 Euros," Luis Alberdi, a company spokesman, wrote to her after I asked about her ticket. "We do apologize for any inconvenience caused by it."
Can an online travel agency do that? Yes. And more of them are, to hear travelers like Schlossberg and others talk about it. At a time when more tickets, hotel rooms and rental cars than ever are being booked online, frustrations with the booking process are growing.
The complaints can be divided into several broad categories:
Bait and switch. You thought you'd locked in a price, but were asked to pay more. Either surcharges and fees were added, or the ticket was completely re-priced.
Double booking. Your Web browser freezes during the booking process, you page back and make a reservation, only to find you're now the proud owner of two nonrefundable reservations.
Sleight of hand. The site offers a ticket or hotel room, but once you try to book, you find out the tickets are gone. If you're buying a vacation package, the site may offer you an alternate destination -- usually at a higher price.
What's going on here? There are two explanations: one put forth by the travel industry, and the other by irritated consumers.
"This predates the Internet," explains Chicago-based online consultant Bruce Mainzer. He says the reservations systems used by travel agents showed the airline seats and hotel rooms in real time. When more than one person tried to book the same item, the system accepted one request and rejected the other.
"As more and more consumers started accessing these same computerized reservation systems through the Internet, they are getting the same type of mixed signals when they go to book," he says. "The last seat may have been grabbed by someone else."
Another theory -- so far unproven -- is that the Web sites, far from being helpless victims, are leveraging technology to squeeze every last dollar from travelers. Customers contend that Web sites use so-called "cookies" (the crumbs of information you leave behind when you visit a site) to control virtually every aspect of the booking experience. Based on that data, sites can display a higher or lower price or even deny the sale.
Consider what happened when Melissa Gomez tried to buy an air and hotel package through one of the major online travel agencies recently. "After I filled out all the information and gave my credit card, the transaction could not be processed," she remembers. "After three failed attempts, I had to call customer service." The agency charged her an extra $25 for making the reservation by phone. Why didn't the sale go through? A representative told Gomez the airline inventory wasn't "up to date" on the site. But were they really just trying to make an extra $25?
Whether these failed online bookings are innocent hiccups from an overloaded reservations system or secretive efforts to cash in on our technology ignorance, the real question is: How do we deal with it?
I asked experts for their opinions.
Don't give up
Sometimes it really is just a glitch, nothing more. Try to search for the fare or hotel room again, and if that doesn't work, phone the online travel agency, says Rob Kall, president of Bookt, a Web services provider to the hotel and vacation rental industry. "If you don't have any luck," he adds, "try the hotel or airline directly."
Call for help
If your travel site doesn't work, try someone whose system does -- such as a travel agent. "In most cases a real travel agent can check the price to see if it's available and also book it at the same price," says Bruce Fisher, Honolulu-based operator of a vacation package site, Hawaii-Aloha.com.
A competent agent understands the perils of booking online and can often price-match. What's more, their systems can be faster and more reliable than the one you're using to buy your trip. It's worth noting that the advice isn't free -- agents charge a booking fee for their services.
Take your best shot
If you find a price online and try to buy it, but are denied, your first step is to gather evidence. "Take a screen shot of the page with the fare you were promised and contact the travel site," says Damian Bazadona, president of Situation Interactive, a New York marketing agency.
"Most consumers assume that if it's an online service they can't speak to someone. That's not the case." He's right. I've seen travelers prevail in a dispute with a travel company or bank because they had screen shots.
Cite the law
I'm not going to go into details about how to complain to a travel company -- I have a section on my blog dedicated to that -- but I would add one thing: In addition to a brief, polite e-mail with your screen shots, it may help to cite any laws that apply to your situation.
For example, the Federal Trade Commission has a useful guide on bait advertising with chapter and verse of applicable federal law. (Bait advertising is an alluring but insincere offer to sell a product the advertiser in truth does not intend to sell.) If a company thinks it's breaking the law, it is far likelier to see things your way.
Wait
Online agencies and reservations systems are aware of the problem and are working to fix it, says Pablo O'Brien, the general manager of Yahoo! Travel. Users should expect "gradual improvement in system performance," he told me.
Those much-needed upgrades will allow travel companies to rely less on a process called "caching" -- or storing potentially outdated prices on their servers, where customers can access them. But the fixes won't happen overnight.
I had a lengthy conversation with a representative from Amadeus, one of the companies that handles reservations, and came away with the impression that the technology already exists to eliminate most of these problems. I also felt that a few common-sense strategies such as the ones I just mentioned could prevent most of these booking snafus.
Common sense and a little tech savvy are also important. "If a traveler uses their browser's back button, they are essentially going back to an old display, not a refreshed display," explained Alix Arguelles, director of product management and support services for Amadeus. "Browsers settings should be set for 'refresh every time' to help guarantee fresh data."
But I'm not sure this problem will vanish any time soon. In addition to the conspiracy theorists who believe these system "troubles" are a thinly-veiled money grab, there are people on the other side who think the current reservations systems and the Web sites that book travel through them work just fine, thank you very much.
Alex Bainbridge, a UK-based travel technology consultant, capably represented that point of view when he called these issues a "minor inconvenience" that would be too expensive to repair. "People should get on with their lives and be grateful that affordable flights exist," he said.
Maybe he has a point. Maybe we should just shut up and travel.
Or not.
Saturday, September 26, 2009
American, United add $10 charge on busy winter travel days
According to FareCompare.com, both carriers added the charge — technically, a fuel surcharge — for most of their fares for travel on Nov. 29, the Sunday after Thanksgiving, as well as Jan. 2 and 3.
FareCompare noted that the Sunday after Thanksgiving is one of the busiest travel days of the year, and that the two dates in January are heavily traveled as well.
Rick Seaney of FareCompare.com said the airlines probably added the charge because it was a quick, targeted way to charge more on busy travel days.
"The bottom line this year for consumers is that it's pretty clear that if you procrastinate on your holiday travel, you're going to get stung," he said.
American added the charge on Wednesday and United matched on Thursday.
Shares of American parent AMR Corp. rose 36 cents, or 4.7%, to $8.10 in morning trading. United parent UAL Corp. added 64 cents, or 7.3%, at $9.47.
Friday, September 25, 2009
Tune in every Friday night 8-9PM@www.urbanlatinoradio.com Rebel Radio! Knowledge is Power!
From week to week they’ll discuss everything from police brutality to the debates over religion, to the brainwashing of an entire generation utilizing negative Hip Hop as well the positive effects conscious underground Hip Hop can have on those who choose to open their ears and accept the message.
Each week they’ll feature special guests from the acting, music, writing, arts and activist communities to address the topics affecting our New York neighborhoods and the world at large… You can also tune in to hear G-Rep reports from chapters in different parts of the country / world. And they’ll also be spinning some of the hottest underground artists as well as exclusive mainstream Hip Hop chosen by Trig, Boombox and Ivan Sanchez. This is Rebel Radio with the Guerrilla Republik family exclusively at www.urbanlatinoradio.com
Supreme Clientele
Carmelo Rivera
Great golf packages and golf vacations with Supreme Clientele Travel
Golf Packages are great if you are going to play multiple days of golf in a city. TeeBone has offered hand-picked packages that have saved clients time and aggrevation for over ten years. Some companies claim that a golf package will save you money. This is usually not the case. All TeeBone packages are priced a la carte so you know exactly what you are paying for.
Golf-only Packages We enjoy putting together the right combination of courses to suit the diverse needs of our clients. Package combinations are based on price, proximity or a common characteristic. Do you want to play the “Best of the Best”, “Best on a Budget” or quickly choose a course “Near the Airport”? We invite you to explore our many golf package opportunities.
Golf & Room Packages These packages are our best golf-only packages with a suggested hotel, condo or rental home. These packages make it easier than ever to put together your golf vacation because we’ve done all the legwork for you. Rooming options are selected based on rate and proximity to the courses selected. So what are you waiting for? Get a Room!
Real Deals
What’s a Real Deal? A Real Deal is a golf tee time or golf vacation deal that saves you money. It can be in the form of a tee time discount, free rental clubs or a pro shop discount with every round. Sometimes finding that one great course at an unbelievable price is a “Real Deal”!
TeeBone goes the extra mile when digging up Real Deals for golfers. We negotiate deals directly with golf course managers and partner with other great golf companies to bring you the very best.
Last Minute - Instant Times - Real Deals These are click-and-buy discount tee times that typically save you lots of money, up to 50%. They are available at 767 golf courses in North America and are allocated directly by the golf shop managers.
On Request – Advanced & Last Minute These are deals hand-crafted by the TeeBone staff. Our local knowledge allows us to point out a course that might be underpriced in that market, offering a great replay promotion or maybe just the absolute best course for the money in that city.
Book your Tee Time Now!Two full weeks of unlimited Central Florida attractions!
Halloween Horror Nights@ Universal Studios begins tonight!
2009 Halloween Horror Nights Overview
Step inside living cinematic terror at Universal’s Halloween Horror Nights as the most demented films of all time come to life. Torn from their upcoming films, The Wolfman and Saw join with Chucky to descend upon you, with a host of terrifying horrors close behind.
On select nights in September and October, Universal Studios Florida theme park is transformed into the nation’s premier Halloween event. Venture into a nightmarish maze of horrid Haunted Houses, lurid Live Shows, and shocking Scare Zones while an army of mutants, monsters and maniacs roam the darkened studio streets. Now in its 19th year, Halloween Horror Nights annually draws hundreds of thousands of horror fans from around the globe to this one-of-a-kind event. Tony Timpone, Editor of Fangoria Magazine, said, “After visiting scream parks all across the US for the last 20 years, I can easily say that Universal’s is the best in the business… Halloween Horror Nights is the ultimate Halloween experience.” It’s the greatest exhibition of pure terror ever unleashed anywhere.For more information and ticket reservations call Supreme Clientele Travel @ 407-413-9578
Airlines Collect $1.2 Billion in Cancellation Fees in 2009
Airlines have collected a total of $1.187 billion in cancellation fees so far this year, according to the U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS). American Airlines collected $115.8 million in the first quarter and $109.6 million in the second quarter for a total of $225.5 million for the first half of the year. Northwest Airlines collected $101.2 million in the first quarter and $105 million in the second quarter for a total of $206 million. Delta Air Lines collected $86.8 million in the first quarter and $100.7 million in the second quarter for a total of $187.6 million. United Airlines collected $78.1 million in the first quarter and $81.1 in the second quarter for a total of $159.2 million. For more information, visit www.dot.gov.
Thursday, September 24, 2009
The next generation of Freestyle Cruising is here- Norwegian Epic.
This is not just another new ship. This is a step forward. This is cruising re-imagined, with a ship unlike any other. This is world-class entertainment that is way beyond your expectations. A wide array of accommodations, with different levels of suites and staterooms having keycard-only access to private lounges, exclusive pool decks and the spa. And every oceanview stateroom is a Balcony Stateroom. Plus, discover the most diverse collection of restaurant choices ever assembled at sea. This is Norwegian Epic – the most spectacularly innovative ship in our fleet or, quite frankly, any other.
SHIP HIGHLIGHTS
Suit up and splash down at our first ever Aqua Park. Choose from three multi-story water slides of varying thrill factors. The first one is specifically designed for the not-so-adventurous and zips straight through the climbing wall. The second slide is for the slightly more adventurous, because it twists and turns down three stories. The there’s The Epic Plunge, the only tube slide at sea that puts the blast of inner-tubing into the core of a bowl slide, with a thrilling drop through a 200-foot long tube. The Aqua Park also includes two main pools with arching water effects that illuminate at night, five hot tubs, a wading pool and a kid’s pool that features whimsical sculptures, water sprays and a slide. Finally, when you are looking to dry off, there’s plenty of room to soak up some rays on one of our expansive sun decks.
ENTERTAINMENT
If you think you’ve seen it all on a ship, we guarantee you haven’t seen this. For the first time ever, Blue Man Group is coming to the sea. It’s entertainment pandemonium and it’s only aboard Norwegian Epic. Think vibrating techno music, light shows, comedy, lots of paint and outrageously talented Blue Men creating a wildly fun party atmosphere. The Blue Man Group is so amazing, they could easily be reason enough to choose Norwegian Epic. But, of course, this party’s just getting started. We’ve got live entertainment all over the ship that will rock your world.
DINING
Yes, we have two main dining rooms. No, you won’t recognize them as such. Their dramatic design and delectable dishes were all inspired by the world’s leading culinary capitals. These, of course, are merely two of 17 dining options on board the ship. There’s an upscale steakhouse featuring both tempting steaks and chops as well as a traditional Argentinean-inspired Churrascaria. There’s also our signature French Restaurant, authentic Teppanyaki, family style Italian, tempting Chinese, sensational sushi, freshly prepared pasta dishes at our action-stations and an absolutely amazing salad bar. You can even dine on eclectic world cuisine poolside if you so desire. And for our Villa guests who desire a much more intimate and upscale dining experience, we offer our very exclusive Epic Club and Courtyard Grill.
NIGHTLIFE
You’d have to travel the world to experience all of the unique hotspots aboard Norwegian Epic. Sip vodka in one of only 14 ice bars in the world. Enjoy exclusive bottle service and dancing under the stars at an open-air nightclub. Party alongside the pool on white-cushioned daybeds. From French Riviera chic and Ibiza style to Miami trendy and Vegas flair, the nightlife aboard Norwegian Epic has it all.
For more information and reservations call Supreme Clientele Travel @ 407-413-9578
Florida's Taste of The Beach Event Adds to Schedule
JetBlue Offers Sale From Boston and Orlando to Jamaica
JetBlue Airways is offering a sale on two of its newest Caribbean routes, linking Boston and Orlando with Montego Bay, on Jamaica's north coast. Nonstop flights on both routes are set to begin in the New Year, subject to receipt of government operating authority. At Boston's Logan International Airport, JetBlue will debut new nonstop service to Montego Bay -- its 33rd destination -- on Jan. 9, 2010, subject to receipt of government operating authority. Fares start at $149 each way. JetBlue already offers nonstop service to more cities than any other carrier in Boston. The new Montego Bay flight will operate on Saturdays, complementing JetBlue's existing daily connecting service to Montego Bay via New York/JFK. Customers interested in other sunspots this winter can take advantage of JetBlue's nonstop service from Logan to Aruba; Cancun, Mexico; Nassau, Bahamas; San Juan, Puerto Rico; Santo Domingo, Dominican Republic; and St. Maarten. Daily service between Orlando International Airport and Montego Bay is set to begin Feb. 8, 2010, subject to receipt of government operating authority, with fares as low as $69 each way. For more information, visit Supreme Clientele Travel
Wednesday, September 23, 2009
Flyers Rights Hearing Highlights Need for Passengers Rights Legislation
FlyersRights.org and Business Travel Coalition (BTC) conducted a Passenger Rights Stakeholder Hearing before a packed hearing room of airline passengers, travel professionals, Congressional staff and media in the Rayburn House Office Building. Robert Crandall, former chairman of American Airlines, broke ranks with his former airline colleagues, saying that he supports legislation pending in the Senate that would require that passengers be allowed to deplane after a three-hour wait. However, he said returning passengers to terminals likely will result in more flight cancellations and modest fare increases. The bill makes an exception for instances when the pilot believes the plane will take off in the next half-hour or it might be unsafe to leave the plane.
Experts both for and against legislation to address a growing extended-tarmac-delay problem were sharply questioned by aviation journalists and travel industry professionals. The clear outcome from the hearing is that legislation is urgently required to address a growing passenger health and safety problem that airlines are apparently unable or unwilling to fix themselves. The hearing was sponsored by Senator Barbara Boxer (D-Calif.) and Rep. Mike Thompson (D-Calif.), who have championed a three-hour national standard for providing passengers the option of deplaning, should an airline captain decide it is safe to do so. Their bills, S.213 and HR 674, were strongly endorsed by airline passengers, FlyersRights.org, BTC, other travel groups at the hearing.
PassengerRights.org Executive Director Kate Hanni testified: “The airline industry has been the voice of “no” for too long. The system is broken and passengers have been paying a dear price with their health, lost productivity and missed family events. This hearing shone a bright light on the fallacious arguments put forward by those airlines that seek to continue stonewalling against reforms that will benefit passengers and all airline industry stakeholders.”
Kevin Mitchell, chairman of the BTC, said there is now a clear expectation that Congress will move to enact legislation to create a national standard beginning with the requirement that airlines provide passengers an option to deplane after three hours. He called for Congress to phase-in a two-hour standard one year after the initial three-hour rule becomes effective. The Air Transport Association, which represents major airlines, declined invitations to attend the hearing. For more information, visit www.flyersrights.org or www.BusinessTravelCoalition.com.
Great Customer Service by an American Airlines Ticket Agent@ Orlando Int'l Airport
for handling my reservation error with extra ordinary professionalism.
His customer service was impeccable. The matter was resolved with
minimal wait time and my clients were pleased with his sincerity regarding
the matter at hand. Due to the wonderful customer service provided by Mr. Peppiat,
I feel extremely comfortable referring 100% of my airline ticketing business to American Airlines. Carmelo Rivera
Supreme Clientele Travel
Tuesday, September 22, 2009
Mysterious ruins may help explain Mayan collapse
Hidden in the hilly jungle, the ancient site of Kiuic (KIE-yuk) was one of dozens of ancient Maya centers abandoned in the Puuc region of Mexico's Yucatan about 10 centuries ago. The latest discoveries from the site may capture the moment of departure.
"The people just walked away and left everything in place," says archaeologist George Bey of Millsaps College in Jackson Miss., co-director of the Labna-Kiuic Regional Archaeological Project. "Until now, we had little evidence from the actual moment of abandonment, it's a frozen moment in time."
The ancient, or "classic" Maya were part of a Central American civilization best known for stepped pyramids, beautiful carvings and murals and the widespread abandonment of cities around 900 A.D. in southern Mexico, Guatemala, Belize and El Salvador. They headed for the northern Yucatan, where Spanish conquistadors met their descendants in the 1500s (6 million modern Maya still live in Central America today).
Past work by the team, led by Bey and Tomas Gallareta of Mexico's National Institute of Archaeology and History, shows the Maya had inhabited the Puuc region since 500 B.C. So why they headed for the coast with their brethren is just part of the mystery of the Maya collapse.
New clues may come from Kiuic, where the archaeologists explored two pyramids and, most intriguingly, plantation palaces on the ridges ringing the center. Of particular interst: a hilltop complex nicknamed "Stairway to Heaven" by Gallareta (that's "Escalera al Cieloa" for Spanish-speaking Led Zeppelin fans) because of a long staircase leading from Kiuic to a central plaza nearly a mile away.
Both the pyramids and the palaces look like latter-day additions to Kiuic, built in the 9th century, just as Maya centers farther south were being abandoned. "The influx of wealth (at Kiuic) may spring from immigration," Bey says, as Maya headed north. One pyramid was built atop what was originally a palace, allowing the rulers of Kiuic to simultaneously celebrate their forebears and move to fancier digs in the hills.
When the team started exploring the hilltop palaces, five vaulted homes to the south of the hilltop plaza and four to the north, the archaeologists found tools, stone knives and axes, corn-grinder stones called metates (muh-TAH-taze) and pots still sitting in place. "It was completely unexpected," Bey says. "It looks like they just turned the metates on their sides and left things waiting for them to come back."
"Their finds look very interesting and promising," says archaeologist Takeshi Inomata of the University of Arizona, who is not part of the project. "If it indeed represents rapid abandonment, it provides important implications about the social circumstance at that time and promises detailed data on the way people lived."
Inomata is part of a team exploring Aguateca, an abandoned Maya center in Guatemala renowned for its preservation. "I should add that the identification of rapid abandonment is not easy. There are other types of deposits — particularly ritual deposits — that result in very similar kinds of artifact assemblages," Inomata cautions, by email.
Bey and colleagues presented some of their findings earlier this year at the Society for American Archaeology meeting in Atlanta. The team hopes to publish its results and dig further at Kiuic to prove their finding of rapid abandonment there. "I think you could compare it to Pompeii, where people locked their doors and fled, taking some things but leaving others," Bey says.
So far, what drove people to leave the site remains a mystery, as it is for the rest of the ancient Maya. The only sign of warfare is a collection of spear points found in the central plaza of Kiuic. There are signs that construction halted there — a stucco-floored plaza sits half-complete, for example. "Drought seems more likely, that would halt construction," Bey says.
Having climbed the "Stairway to Heaven" a few times, Bey can answer one minor mystery, however. Why weren't the palace sites looted as so many other Maya sites have been? "The hills are a good climb," he says. "People just didn't bother to climb the hills to search the rooms."